Northern People.

Transforming Northern Businesses.

Benefiting the Northern Economy.

We are Authentic

From the first contact to the last you get to deal with real people, who genuinely care about doing the right thing.

We offer Value for Money

We ensure that our customers always get value for money, by pricing for value through simple, transparent pricing models.

We are Highly Experienced

Our people have significant real-life, hands-on experience of delivering digital transformation programmes.


A Digital Adoption Partnership Built Around Your Business

Strategic Advice

We Enable

  • Digital/Technology Strategy
  • Capability Maturity Assessment
  • Digital Transformation Roadmap
  • Business Case Design
  • Solution Definition
  • Assurance Reviews

Solution Delivery

We Enable

  • Project/Programme Management
  • Rapid Prototyping and Testing
  • Delivery Management
  • Solution Delivery
  • Quality Assurance
  • Transition to Live

People and Change Adoption

We Enable

  • Leadership Alignment
  • End-User Training
  • Business Readiness Assessment
  • Solution Optimisation
  • Benefits Realisation

True North Digital was created to provide a genuine alternative to Digital Transformation Consultancy. We provide an authentic, highly experienced and value for money Digital Adoption Partnership.

Our Values

Down to Earth

We are humble, approachable, practical and always realistic.

Hard Working

We are industrious and always work hard to achieve the desired outcomes and success for our customers.

Customer Focused

Every one of our recommendations and actions considers the impact and the value for our customers as a priority.

Forward Thinking

We bring creative and innovative thinking to the table. Focussing on “the art of the possible”.

Watch an interview with True North Digital’s Founder Richard Marsden and Paul Lancaster, Founder of Newcastle Start-Up Week discuss his “Why” and passion for the North here.

We ensure your digital strategy aligns with your business strategy and is thoroughly tested at every step of the journey.

We work with your people, data and systems to deliver solutions through a product-driven methodology to achieve your goals.

We blend our Agile approach alongside our digital toolkit, then sprinkle on our Northern Can-Do attitude!

We work with our customers to;

  • Improve their employee productivity
  • Introduce smart business processes
  • Develop digital strategies, including automation
  • Prepare cultural readiness and barriers to adoption
  • Increase efficiency through adoption of digital technologies
  • Realise significant business outcomes through true digital optimisation

No agency costs, no minimum team size, no unproven resources – just a scalable solution built around your business.

How many consultancies or agencies offer that kind of cost model and service?

If you are looking for strategic advice, solution delivery and people adoption services that will exude knowledge and return real business value- talk to True North Digital

Richard Marsden

Founder and Principal Partner

07581 346037

Our Founder and Principal Partner Richard, is the driving force behind the True North Digital concept. Passionate about building a future that has a truly credible Digital adoption partner fuelled by the skills and experience of fellow Northerners.

With over 20 years’ experience leading complex Business and Digital Transformation programmes, Richard has worked within a diverse group of public and private sector organisations from new start-ups, through to SME and FTSE100 businesses. Richard has built a reputation for strongly influencing a “Digital First/Data Led” culture with his clients.

Paul Jepson

Paul Jepson

Co Founder and Snr Partner

07586 708274

Our Co-founder and Senior Partner Paul, is a senior executive with international Business, Digital and Technology transformation leadership expertise spanning Private and Public sectors.

With over 30 years experience across various industries including Financial Services, Insurance; Media & Broadcast; Telecommunications; Natural Disaster Management and Defence, Paul brings exceptional relationship management skills and a strong focus on achieving outstanding outcomes for customers.

Liam Rafferty

Non Executive Director

07919 387178

Non Executive Director Liam worked for Aldi Stores UK & Ireland for 15 years and was involved in numerous digital transformation projects across the business during this time.

Liam has extensive people, process and technology business optimisation experience across FMCG Retail, Discount Retail, Training & Education, Energy and Commercial Waste Management service sectors, all enabling sustainable and fast business growth development.


Richard is a detail-orientated individual who is extremely strategic. He focusses on a task and ensures that a project is carried out thoroughly and within the required time frames. Richard possesses extensive Project Management experience which have been invaluable to us in delivering on our projects.

Executive Director
Not for Profit/Social Housing organisation

I've had the pleasure of working with Richard on a really challenging digital transformation programme. Richard has used his wealth of skills and experience to become a really positive influence in building a team and delivering a programme of Business and Technology Change

Business Founder
North East Start-Up/Scaling business

I have known Richard for almost 14 years and he has always shown himself to be a highly productive, energetic and capable individual with a passion for driving through change and improvement in organisations. Our confidence in Richard is such that in 2015, we engaged him to help run a vital IT change project in our own business, which was the transition to the then upgraded version of the ISO27001 Information Security Management standard. Richard’s knowledge and Project Planning Skills were invaluable in ensuring that the project was completed on time and to a high standard.

Managing Director
North East based SME

Case Study 1

A £multimillion programme of work for a leading North East based business.

The execution of a bespoke developed software application to run in-house operations, with the additions of an upgraded CRM and finance platforms, enhanced data warehousing and business intelligence.

Case Study 2

A Digital Transformation Programme for a FTSE50 sized organisation.

The design, build and deployment of a digital platform to replace legacy ERP systems across the global geographies of UK/Ire, Europe, N.America, Australia

Case Study 3

A £200m business needed to re-establish it’s digital capabilities to support it go to market strategy as the go-to provider of outsourced utility services across the UK. 
How can we help with your Digital journey?
Leave us your contact details and we’ll get in touch.